Beautiful old couple smiling together

Frequently Asked Questions

New Patients

We never say “no” to nice people. We try to see patients within a week of their contacting us for tooth or gum problems. If you tell us that the problem is urgent, we will make every effort to see you that same day. Our office is open to patients Monday through Friday, and two Saturdays a month. Note: At this time we can only accept new Medical Assistance patients with the Under 21 Children plan who are referred by an agency that works for patients with special needs.

A child’s first experience at the dental office should be fun and positive. To reduce the child’s fear of the unknown, we generally show them everything we do, before we do it. We will count their teeth, play with their teeth, perhaps take some photographs or x-rays, and (depending on need) clean their teeth. At the end of their first visit the child leaves the office with some toy prizes and a positive experience.

Your child may sit on your lap for their appointment. If they’d prefer to sit in the chair by themselves, you are welcome to remain in the treatment room if you wish.

If we find that treatment is necessary, we will discuss all available options with you.

We are proud to offer an in-house Dental Health Club, specifically designed to make dental care more affordable for those without dental insurance. We also offer a senior citizen discount, and cash discounts for procedures over $500.

We participate with Care Credit. Whether you are in- or out-of-network, we will submit your insurance claims and determine co-payments in advance of your scheduled treatment.

In January 2023 we reinstated our pre-pandemic missed appointment protocol. Any appointment that is not canceled with at least 24 hours’ notice will be considered a missed appointment. Missed appointments will incur a fee of $100.00. After 3 missed appointments, you may be dismissed from the practice.

If you know you’ll be missing an appointment, please call us in advance and we’ll be glad to reschedule you.

You can fill out our forms online as soon as you have an appointment, and update them via our Secure Patient Portal. Our Portal also enables you to securely exchange messages and attachments with our office, view and request appointments, and set up cell phone and email notifications.

Our credit card reader is touchless and receipts can be emailed.

Finally, we only use paper charts when we perform procedures in a hospital. Your medical records are securely maintained in our HIPAA-compliant EMR system. You can fill out your paper electronically here.

Your Dental Visit

We do not require patients to wear a mask in our office, but our clinicians wear PPE as they always have and our front desk is separated from patients by plexiglass. Each patient is in a room separated by walls from other patients and treatments and we can close the door or shower curtain to provide an extra barrier. Each operatory is cleaned, disinfected, and fogged with HOCl after each patient. Safety is a personal decision and we will do our best to accommodate any requests.

Services Offered

Yes. We make white resin or porcelain fillings, porcelain crowns, and tooth- colored veneers. We also offer teeth whitening.

 

We offer two whitening methods. We manufacture custom bleach trays to use with a high strength at-home gel that you can wear while asleep or awake. We also offer Zoom, an in-office bleaching process, for immediate results. Call our office for pricing.

You can watch cable TV, videos, or listen to music during treatment. If you are very apprehensive, we can prescribe sedation medicine prior to treatment, and use nitrous oxide (laughing gas) during treatment.

We do not offer IV sedation in the office. However, if you prefer to be completely asleep, Dr. Levy can treat you at a hospital operating room on a same-day-in-and-out basis. When you wake up, the dental work is done, and you have absolutely no recollection of the procedures. General anesthesia is safely performed by a physician anesthesiologist or CRNA anesthetist.

We designate Tuesdays from 9 AM to 1 PM exclusively for patients with special needs such as Autism, Cerebral Palsy, Down’s Syndrome, and Alzheimer’s Disease.

Our office is wheelchair and gurney accessible. Patients never have to be moved into an office chair. Our hygienists and doctors can perform cleanings and other procedures while you sit in one of our nine comfortable treatment room chairs, sit in your own wheelchair, recline on a gurney, or are sedated or asleep at a dental surgery center or hospital operating room. We also attend to patients in local hospitals, nursing homes, and other off-site locations.

All patients, whether developmentally, intellectually or physically challenged, are treated respectfully and thoroughly by a highly trained and experienced team. If need be, work can be performed safely and conveniently via office sedation or under hospital general anesthesia.

Communicating With Us

Call our practice. If after hours, follow the voicemail prompts and you will be directed on how to reach one of our doctors directly without having to go through an answering service. Reaching a doctor directly can ensure that you’re taken care of quickly – to receive at-home palliative care instructions, to have a prescription sent to your pharmacy, or to refer you to the emergency room.

When you give us your email address and/or cell phone number, you’ll be able to request an appointment, be reminded of your appointment, confirm your appointment, and provide feedback about your experience via email and/or text through our Secure Patient Portal. Our electronic communications are powered by Demandforce, which ensures that you’ll receive no spam. It also allows you to opt-out at any time.

You may also email us at info@drhlevyassoc.com

Some of our staff members are comfortable with American Sign Language (ASL). We can easily work with the transcription app you may have on your phone. We also have tablets available to communicate via typing.

We encourage you to establish a Patient Portal account with us, as it enables secure messaging.

If you are having an after hours emergency and have access to video relay, please call our office and follow the prompts to get in touch with one of our doctors. If you choose to leave a message, make sure to include the patient’s name, date of birth, and your name.

We have provided PDFs of our forms below. However, please call us at (301) 663-8300 so that we are aware that you will be bringing completed form with you. Your appointment may be cancelled if you have not advised us of how you will complete your paperwork.

New Patient Registration Form

Medical and Dental History

HIPAA

Financial Policy

Insurance Verification Form (only needed if you have commercial dental insurance)

We designate Tuesdays from 9 AM to 1 PM exclusively for patients with special needs such as Autism, Cerebral Palsy, Down’s Syndrome, and Alzheimer’s Disease.

Our office is wheelchair and gurney accessible. Patients never have to be moved into an office chair. Our hygienists and doctors can perform cleanings and other procedures while you sit in one of our nine comfortable treatment room chairs, sit in your own wheelchair, recline on a gurney, or are sedated or asleep at a dental surgery center or hospital operating room. We also attend to patients in local hospitals, nursing homes, and other off-site locations.

All patients, whether developmentally, intellectually or physically challenged, are treated respectfully and thoroughly by a highly trained and experienced team. If need be, work can be performed safely and conveniently via office sedation or under hospital general anesthesia.

You can click on “Write a review” on our Reviews page.

Or, you can click on the “write a review” button on Facebook or Google.

Finally, after your visit you will receive an email with a link to submit a review to DemandForce, which is able to verify that reviews come from actual patients.

Whenever we have permanent openings we post them on Indeed.com.

We are always happy to welcome dental hygienists and assistants who are available to substitute. If you would like to be considered in that capacity, please email us your resume with the subject line “Temp position application.”

Dr. Harvey Levy & Associates is an affirmative action, equal opportunity employer, and does not discriminate based on race, age, class, religious/non-religious beliefs, physical differences, sexual orientation, and whatever else makes us human.

Scroll to Top