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Newsletter

Why We’re Best of the Best: Best Dental and Clerical Team

As a privately owned small business in Frederick for more than 40 years, being a part of this special community, which supports all types of local businesses, truly fills our hearts! We’ve made many friends and are proud to treat the grandchildren of some of our first patients.

The 2019 pandemic brought challenges that we would not have been able to overcome without you – and we THANK YOU for your patience, loyalty, and friendship as we continue to work through the many different obstacles we’ve met.

We are honored to continue to serve the Frederick community, and we look forward to being considered your favorite neighborhood dental practice for many more years to come!

 In this newsletter, we’ve compiled the following postings:

  • Why We’re the Best of the Best: BEST Dental and Clerical Team
  • Why We’re the Best of the Best: Our Fabulous Hygienists
  • Why We’re the Best of the Best: A Best Place to Work
  • Why We’re the Best of the Best: Our Fabulous Dental Assistants
  • Why We’re the Best of the Best: We’re an Inclusive Practice
  • Why We’re the Best of the Best: Our Fabulous Front Desk Coordinators
  • Why We’re the Best of the Best: Our Informative Newsletter

WHY WE’RE BEST OF THE BEST: BEST DENTAL AND CLERICAL TEAM

We are proud of our outstanding team of professionals, many of whom have been with Dr. Harvey Levy & Associates for numerous years – on average, 13.4 years!

 There are many reasons for our low employee turnover, which go beyond excellent benefits. All of us are united in our commitment to our patients’ oral and general health. All of us are compassionate towards patients with special needs or others who are underserved.

We applaud and celebrate the diversity in our team and in our patient populations. We hire the very best professionals, and truly follow the text included in our help wanted ads: “Dr. Harvey Levy & Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.” We live by this statement both with our team members and our patients.

Our team members truly consider each other a work family. We care about each other and we care about you, our patients.

WHY WE’RE BEST OF THE BEST: OUR FABULOUS HYGIENISTS

Brandon has been with us since 2014. He is our Hygiene Team Lead and is extremely thorough. Brandon will gently remind you to floss. He enjoys difficult cases and explaining dental procedures.

Kristen has been with us since 2003 and is personable and funny. She truly enjoys working with patients who have special needs and with older patients. Kristen prefers hand cleaning to using the cavitron (ultrasonic scaler that uses water).

Deb has been on our regular schedule since 2021, and supported us on a temp basis for many years before that. Tremendously skilled, she makes sure our periodontal protocols are up to par.

Wendy has been with us since 2011 and is funny and positive. She is fantastic with kids and with periodontal patients. Wendy is great at explaining dental procedures in a way that is clear even to children.

Flora has been with us since 2012. She is fluent in Spanish and enjoys all patients, from kids to people with challenging periodontal cases. Flora enjoys educating her patients about their oral health in a comforting way.

We also have part-time hygienists on our roster, who occasionally come in to support our hygiene team: Kailea, Donna, Laura, Julie, and Lindsey. 

WHY WE’RE BEST OF THE BEST: A BEST PLACE TO WORK

On August 3. 2021, the Mayor of Frederick and four Frederick County dignitaries paid a visit to our practice, where they honored our team members with the Frederick County Best Places to Work (http://www.frederickbestplacestowork.com/) award for Small to Medium Employer category.

“The Frederick County Best Places to Work campaign recognizes the county’s most innovative, creative, and forward-thinking employers. Winners of this coveted title provide outstanding benefits, programs and perks for their employees.” We had been honored previously in 2013, and to be honored again in 2021 for our innovation, creativity, and foresight meant the world to us!

In 2020 we expanded our office space in order to enable our team members to safely social distance during lunch breaks. In this space, we host monthly all-hands meetings where we encourage team members to voice opinions, suggestions, questions, or complaints in a safe space. We honor the monthly MVP – chosen by their peers – and other team members who went the extra mile.

Our benefits for full-time members are excellent. Recently we added short-term-disability insurance to our benefits package, which even covers some part-timers. We host a holiday party each December at a local restaurant that has us all laughing together.

We promote a cooperative work environment that seeks to make decisions as a team rather than having directives handed down by management.

Even without external recognition, we strive to ensure that our team members believe that we work at a great place!

WHY WE’RE BEST OF THE BEST: OUR FABULOUS DENTAL ASSISTANTS

Dani has been with us since 1997. Her infectious laugh brings joy to our office, and her beautiful smile brightens up every operatory (even behind her mask!). Dani also works front desk a few days a week.

Rodney has been with us since 2001 and is a skilled lab technician and dental assistant. We call him our MacGyver as he can fix anything in need of repair. Rodney is kind natured and good hearted, he loves to make us laugh.

Annette has been with us since 1998. Her generous and helpful disposition makes her the perfect person to advocate for our patients who need to be scheduled in a hospital operating room, which she has been doing masterfully for years.

Kristy has been with us since 2003, and loves to strike up a conversation with her patients. She loves watching storms and is our in-house weather woman.

Ana has been with us since March 2022. Very experienced in iTero dental wellness scans and dentistry generally, Ana has a go-getter attitude and is always offering her assistance to other members of her team. Ana is sweet, smart, and speaks Spanish fluently.

Oscar joined us in August 2022 and enjoys helping patients achieve the best patient experience as an assistant and at the front desk. He has over 12 years of experience in the dental field. Oscar is very charming and speaks Spanish fluently.

 WHY WE’RE BEST OF THE BEST: WE’RE AN INCLUSIVE PRACTICE

We strive to make our patients feel welcome and safe in our office, and we appreciate the diverse community in the Frederick, MD area. We promise to treat you with respect and kindness regardless of your age, race, gender identity, religion, economic status, and myriad other differences that we don’t consider important.

 We have won awards for inclusiveness and supportiveness and were honored in 2021 with a Human Rights Achievement award through the Human Resources Commission of Frederick County. This award is presented to a business in Frederick County that has provided leadership in the areas of social justice, civil rights and/or assistance and support to those in need. The business must go above and beyond in the community and through their business efforts reach the vulnerable populations in our county, reach diverse populations and be all around inclusive.

We were honored to receive this award, and continue to do our best to be worthy of this achievement, every single day.  

WHY WE’RE BEST OF THE BEST: OUR FABULOUS FRONT DESK COORDINATORS

Chelsea has been with us since 2018. Her friendly phone personality is matched by her helpfulness digging deep for a detailed explanation when assisting patients with insurance questions.

Sam has been with us since 2009. She is our front desk team leader and, since 2021, our assistant practice manager. With her vivacious personality and “can do” attitude, she will always try to ensure a positive patient experience.

Abbey has been with us since 2002, and has an amazing talent for remembering our patients’ names and faces. She likes to be resourceful and creative and is always in motion.

Ryn has been with us since 2009. She works front desk some Saturdays and is the editor of our monthly newsletter. A graphic designer, she she also consults for us on special projects.

Dani has been with us since 1997. Her infectious laugh brings joy to our office, and her beautiful smile brightens up every operatory (even behind her mask!). Dani also works front desk a few days a week.

Oscar joined us in August 2022 and enjoys helping patients achieve the best patient experience as an assistant and at the front desk. He has over 12 years of experience in the dental field. Oscar is very charming and also speaks Spanish fluently.

WHY WE’RE BEST OF THE BEST:

OUR INFORMATIVE NEWSLETTERS

Every month we like to share interesting and relevant information about dental and overall health in our newsletter. Three of us – Ryn, Sam, and Lena – create, edit and publish it every month, with input from the rest of our team. Our patients tell us they love it – if you’re not receiving our emails, let us know.

We like to keep our newsletter relevant and fun, so it includes random national and international holidays, updates about our practice, and a delicious recipe of the month!

If you’ve missed any issues since our last COVID-19 Update in 2020, you can find them at the archive in our website, http://drhlevyassoc.com/newsletter 

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