Welcome to our practice!
In order to keep you safe and provide the highest level of care, we ask that you take the following steps before your appointment and upon arrival for your appointment.
Before your upcoming appointment:
- Within 5 days of your appointments: Complete your electronic patient forms. We have helpful hints and instructions with screenshots to walk you through the process. If you are unable to complete the forms electronically, contact our office and we will mail them to you. If you are mailing your forms, please place in the mail 2 weeks prior to your appointment date. You can also drop off the completed printed forms through our waiting room mail slot located at Suite 108 5 days prior to your appointment time.
- Sign-up for our Secure Patient Portal for easy access to your scheduled appointments, two-way texting with our office, and more!
- 72 hours before appointment: A front desk coordinator will call and ask COVID-19 pre-screening questions and review arrival instructions with you. It is very important that we speak to you by 12pm the day before your appointment. If we cannot reach you to review COVID-19 pre-screening questions, we will be forced to cancel your appointment and reschedule to a later date.
- If you are feeling ill or experiencing cold or flu-like symptoms, please call (301) 690-9494 or email firstname.lastname@example.org prior to your appointment. We will be happy to reschedule your appointment to keep you, your family, and our team safe.
- On the day of your appointment: Make sure you bring a proper mask and not a neck gaiter. Though gaiters are better than nothing, masks are more effective in blocking aerosols. Additionally, we recommend a sweater or light jacket (the operatory will be cold) and that you will be comfortable leaving some of your belongings in your car.
Upon arrival for your appointment:
- Please arrive at least 10 minutes prior to your scheduled appointment time.
- Stay in your vehicle.
- Call the office at (301) 690-9494 and let our front desk team know that you have arrived. We will ask you COVID-19 pre-screening questions. If you don’t have a cell phone, then please call our office before you leave your home so we can ask you the COVID-19 pre-screening questions and anticipate your arrival time.
- Put on your mask, not a neck gaiter. If you don’t have a mask, please let our front desk team know and we will provide you with one. All patients are required to wear a mask in order to enter our office.
- Please only bring in the following items: sweater, car keys, a photo ID, insurance card, form of payment, and cell phone. All bags, purses, drink containers, tablets, books, etc. must be left in your vehicle.
- When our team is ready, you will enter the building and come to Suite 109, one door down from our old waiting room at Suite 108. Our office is located on the first floor in the south wing of the building. Upon entering the building, turn right through the glass doors. Suite 110 is the second door on the right once you walk through the glass doors. Please take a seat in the chairs provided and wait to enter. One of our Triage Dental Assistants will greet you outside of the entrance with little or no wait time.
- Upon entering the treatment room, you will be given a plastic bag in which to place your personal belongings.
- The Triage Dental Assistant will ask you to cleanse your hands using hand sanitizer before placing the pulse ox reader on your finger. We will measure your pulse oxygen rate, take your temperature, and escort you to the treatment room.
- You will be asked to wash your hands for 20 seconds and remove your mask to rinse your mouth with a dental antiseptic solution for 20 seconds. After you have finished rinsing your mouth, you will put your mask back on until the clinician is ready to start your dental treatment.
After your appointment:
- When your dental treatment is complete, you will put your mask back on and retrieve the plastic bag containing your belongings from the counter.
- The Triage Dental Assistant will escort you to the check-out station. Please be mindful of social distancing if another patient is also checking out- we have placed blue and green feet decals on the floor to make this easy for you.
- You will exit through our old waiting room.
- For unaccompanied children and special needs patients, our Clinical Treatment Advisor, Wendy, will contact you after their appointment to discuss how the visit went and to go over any treatment recommendations. If you’re waiting in the car or in the hallway outside our door, we will call you on your phone if there are any post-operatory instructions for a patient you dropped off.
- Arrive on time, or call ahead if you are running late. With the reduced number of appointments available due to our stringent new infection control protocols, it is extremely important you arrive on time. We will try to accommodate late arrivals, but be aware that if you’re running late, your appointment may need to be rescheduled to a date several weeks ahead.
- Bring a sweater or light jacket. We have lowered the temperature in the office to enable our clinicians to work comfortably under the required PPE.
- Only one person may accompany each patient. To maintain social distancing measures, we must limit the number of people inside our dental office.
WE CAN’T WAIT TO SEE YOU!